Privacy Policy

1. Introduction

Trishna Organics ("we," "us," or "our"), operated by Ravish from Bariya, Najibabad, Uttar Pradesh, is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (trishnaorganics.com) or interact with us through WhatsApp, phone, or in person.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, delivery address, and area/locality when you place an order
• Order Information: Products ordered, quantities, order history, and delivery preferences
• Communication Data: Messages exchanged via WhatsApp or phone calls related to orders and inquiries
• Website Data: Basic analytics data such as page views and visit duration (collected through third-party services like Google Analytics, if enabled)

3. How We Use Your Information

Your information is used solely for the following purposes:

• Processing and delivering your orders
• Communicating about order status, delivery updates, and product availability
• Providing customer support and addressing your queries
• Improving our products and services based on feedback
• Sending occasional updates about new products or special offers (only if you've opted in)

4. Information Sharing

We do not sell, rent, or share your personal information with any third parties for marketing purposes. Your data is kept strictly confidential. We may share minimal information with delivery personnel solely for the purpose of completing your delivery.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, as a small local business operating primarily through WhatsApp and phone, we acknowledge that no method of electronic communication is 100% secure.

6. WhatsApp Communication

Our primary mode of communication is WhatsApp. When you message us on WhatsApp, your message is subject to WhatsApp's own privacy policy. We store order-related conversations for order fulfillment and customer support purposes.

7. Cookies & Tracking

Our website may use minimal cookies for basic functionality (such as Google Translate integration). We do not use invasive tracking technologies or serve targeted advertisements.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data
• Opt out of receiving promotional messages at any time
• Request that we stop processing your data for specific purposes

To exercise any of these rights, simply contact Ravish at +91 9889417329.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Name: Ravish (Proprietor, Trishna Organics)
• Phone/WhatsApp: +91 9889417329
• Address: Bariya, Najibabad, Uttar Pradesh
• Website: trishnaorganics.com